ADVeveryday
Cruising
- Oct 20, 2013
- 45
- 3
Long time follow up on the S5VWD build by Seo Lalaport:
Via a communication from Cervelo Canada to Cervelo Japan Seo was told to build the bike. They have a lot of high end stuff there so wasn't too worried. Besides, all of the parts were pre-adjusted and ready to rock on the other S5.
They said they needed a week and 25000 yen so I said ok and dropped off both the new frame and my S5.
Week goes by and it's done! I'm so excited to try finally ride the VWD! I get about 1km out of the shop and stand up to pedal and I hear it... A dreaded pop / knock sound!!
This isn't old stuff for cervelo. I've actually had a few, yes I said a FEW, frames warrantied because of this mystery bottom bracket technology that doesn't work. For bbright people in the know - yes we put Loctite and followed all the critical steps. So... Knocking bb... I make another appointment and cycle back down to lalaport (45mins) so they can regrease and reinstall the crank and check everything. NOTHING worked... Same noise. I go home again with the broken bike and go to work on it myself. Checked everything. No fix. So, again, they want me to drop it off and give them ANOTHER week to diagnose and try different bb cups... Again nothing works.
Last shot in the dark... Order and replace all chainring bolts as a what if measure... No good. Problem continues.
I don't get any call for almost 2 weeks and finally I call. Turns out they are going to send the bike to the cervelo headquarters in japan for inspection. Without my approval. Yes... Strip the entire bike and put EVERYTHING in a box, including Mavic carbon wheels, and kick it out the door to their rep. BUT, the rep isn't in japan at the moment and it hasn't shipped yet. wtf? I figured this out when I just showed up one day and asked what the deal was. They had no new info, bike still doesn't work, and they have no idea what the rep will say. So I tell him he's done. Put the bike together, this is out of control, you're finished. I'll pick up the bike tomorrow.
Anybody dealt with this before?? I already sent cervelo an email about this year long bullshit saga. In the meantime my legs have wasted away. So frustrating. Advice anyone?
Ps this is frame 4 that hasn't worked correctly. Yes. 4 frames.
End rant
Via a communication from Cervelo Canada to Cervelo Japan Seo was told to build the bike. They have a lot of high end stuff there so wasn't too worried. Besides, all of the parts were pre-adjusted and ready to rock on the other S5.
They said they needed a week and 25000 yen so I said ok and dropped off both the new frame and my S5.
Week goes by and it's done! I'm so excited to try finally ride the VWD! I get about 1km out of the shop and stand up to pedal and I hear it... A dreaded pop / knock sound!!
This isn't old stuff for cervelo. I've actually had a few, yes I said a FEW, frames warrantied because of this mystery bottom bracket technology that doesn't work. For bbright people in the know - yes we put Loctite and followed all the critical steps. So... Knocking bb... I make another appointment and cycle back down to lalaport (45mins) so they can regrease and reinstall the crank and check everything. NOTHING worked... Same noise. I go home again with the broken bike and go to work on it myself. Checked everything. No fix. So, again, they want me to drop it off and give them ANOTHER week to diagnose and try different bb cups... Again nothing works.
Last shot in the dark... Order and replace all chainring bolts as a what if measure... No good. Problem continues.
I don't get any call for almost 2 weeks and finally I call. Turns out they are going to send the bike to the cervelo headquarters in japan for inspection. Without my approval. Yes... Strip the entire bike and put EVERYTHING in a box, including Mavic carbon wheels, and kick it out the door to their rep. BUT, the rep isn't in japan at the moment and it hasn't shipped yet. wtf? I figured this out when I just showed up one day and asked what the deal was. They had no new info, bike still doesn't work, and they have no idea what the rep will say. So I tell him he's done. Put the bike together, this is out of control, you're finished. I'll pick up the bike tomorrow.
Anybody dealt with this before?? I already sent cervelo an email about this year long bullshit saga. In the meantime my legs have wasted away. So frustrating. Advice anyone?
Ps this is frame 4 that hasn't worked correctly. Yes. 4 frames.
End rant