Yeah unfortunately I'm having a poor experience with specialized, but I have since concluded that it may not be a Specilaized thing and more of a communication thing - at least for this particular situation.
Perhaps it has something to do with their focus, that is, which markets they wish to focus on, or not, as the case may be.
I too have always loved the look, feel, and performance of Specialized, but I do always give other manufactures a whirl when I am selecting new gear.
I'm aware of this, I've been to the Tamagawa store and was surprised at the lack of stock. As was mentioned earlier, dealers in Japan may not have the luxury of becoming too specialized (no pun intended)