bloaker
Sincerely A Dick
- Nov 14, 2011
- 3,641
- 5,770
Camelbak vs Osprey bags... I have owned both and still own both. I have damaged both and just let them rot. However these things are getting expensive, so I have decided to try out the warranties on both.
I sent the following type email to both companies:
Dear company,
Blah, blah, blah, Bag is damaged, blah, blah
Regards,
Michael
Osprey Replies:
Michael,
Yes, we will certainly take care of it. If we determine that any of the damage to the pack isn't repairable we will replace the pack for free. It does not matter how the damage was caused. I did check with someone who has worked in repair for a while and she stated that they will likely be able to repair the damage you sent the picture of though they will not know for sure until the pack is in front of them. You are welcome to ship it in any way that works best for you. As far as returning it to you goes, we can ship postal to FPO addresses. From here all you will need to do is fill out the return information on our web form and submit it. You will receive an email that will give return instructions. You will want to make sure the website you are visiting is the US version before you submit the form since we have different customer service offices all over the world. Please let us know if you have any other questions. Thanks, and have a great Holiday!
https://www.osprey.com/us/en/customer-support/return-authorization
Michael Gostlin | Customer Service Support Team
Osprey Packs, Inc. | Cortez, CO
_____________________________________________
Camelbak Replies:
Hello Michael,
This is Riteway Products Japan, Camelbak Japan distributor from Tokyo.
We apologize of any inconvenience or difficulties you faced due to the product failure happened.
We do not have any option to repair the products but at least we can replace from our available stock of KUDU backpacks.
(Please understand of that color choice would be limited...)
To take care of you, can you inform us below detail to proceed your warranty?
1/Model & Colors of the products: Please let us know the detail for the products affected.
Or can you provide the picture of the whole product for us to identify?
2/Place of purchase: Please let us know the retailer you purchased the product from.
3/Term of use: Please let us know how many actual month you have used the product after purchase?
Best regards,
Keisuke
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So far so good with both companies.
I will update as there is information worthy of updating.
For the record, both companies replied in under 24 hours.
I sent the following type email to both companies:
Dear company,
Blah, blah, blah, Bag is damaged, blah, blah
Regards,
Michael
Osprey Replies:
Michael,
Yes, we will certainly take care of it. If we determine that any of the damage to the pack isn't repairable we will replace the pack for free. It does not matter how the damage was caused. I did check with someone who has worked in repair for a while and she stated that they will likely be able to repair the damage you sent the picture of though they will not know for sure until the pack is in front of them. You are welcome to ship it in any way that works best for you. As far as returning it to you goes, we can ship postal to FPO addresses. From here all you will need to do is fill out the return information on our web form and submit it. You will receive an email that will give return instructions. You will want to make sure the website you are visiting is the US version before you submit the form since we have different customer service offices all over the world. Please let us know if you have any other questions. Thanks, and have a great Holiday!
https://www.osprey.com/us/en/customer-support/return-authorization
Michael Gostlin | Customer Service Support Team
Osprey Packs, Inc. | Cortez, CO
_____________________________________________
Camelbak Replies:
Hello Michael,
This is Riteway Products Japan, Camelbak Japan distributor from Tokyo.
We apologize of any inconvenience or difficulties you faced due to the product failure happened.
We do not have any option to repair the products but at least we can replace from our available stock of KUDU backpacks.
(Please understand of that color choice would be limited...)
To take care of you, can you inform us below detail to proceed your warranty?
1/Model & Colors of the products: Please let us know the detail for the products affected.
Or can you provide the picture of the whole product for us to identify?
2/Place of purchase: Please let us know the retailer you purchased the product from.
3/Term of use: Please let us know how many actual month you have used the product after purchase?
Best regards,
Keisuke
-----------------------------------------------------------------------------
So far so good with both companies.
I will update as there is information worthy of updating.
For the record, both companies replied in under 24 hours.