bloaker
Sincerely A Dick
- Nov 14, 2011
- 3,643
- 5,770
I know, I know... it is a pump manufacturer - BORING!
I have an old Blackburn TP3 pump. It is NOT exciting. It is a pump. I bought it maybe 2002? Anyhow - in 13 years of ownership, I have had only 2 problems.
The first problem - the old air chuck wore out. I emailed Blackburn and asked if there was a rebuild kit. The informed me their pumps are warrantied for life and that there is a new style air chuck they would send me Free of charge. Woot! This is a good way to do business, but really, it probably cost them more in shipping than the part costs to manufacture.
The second problem reared its head a couple weeks ago. I noticed a crack in the base. With every use, the crack was getting bigger. Recalling the conversation I had with Blackburn years ago, I emailed them with pictures and asked for a replacement base. They responded in a day and asked for my shipping address. Today.... I got my replacement pump!
So now here I am with a brand new pump a decade after I bought my last one. I can honestly say I recommend the Blackburn product. It may not be the best pump, but they stand behind what they sell.
I have an old Blackburn TP3 pump. It is NOT exciting. It is a pump. I bought it maybe 2002? Anyhow - in 13 years of ownership, I have had only 2 problems.
The first problem - the old air chuck wore out. I emailed Blackburn and asked if there was a rebuild kit. The informed me their pumps are warrantied for life and that there is a new style air chuck they would send me Free of charge. Woot! This is a good way to do business, but really, it probably cost them more in shipping than the part costs to manufacture.
The second problem reared its head a couple weeks ago. I noticed a crack in the base. With every use, the crack was getting bigger. Recalling the conversation I had with Blackburn years ago, I emailed them with pictures and asked for a replacement base. They responded in a day and asked for my shipping address. Today.... I got my replacement pump!
So now here I am with a brand new pump a decade after I bought my last one. I can honestly say I recommend the Blackburn product. It may not be the best pump, but they stand behind what they sell.
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